Sowerby Bridge Pharmacy
UNIT 4A STATION ROAD, SOWERBY BRIDGE, HALIFAX, WEST YORKSHIRE, HX6 3AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I can't praise this pharmacy highly enough
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I needed urgent help for a relative who had undergone major spinal surgery. I received the best advice and not only that, medication was delivered within a couple of hours and they accepted payment on the doorstep which made it even easier. The pharmacist didn't suggest the most expensive medication either so no there's no money making here. It was all very well thought out and I couldn't be more grateful. Thank you very much.
Visited July 2023
Sowerby Bridge Pharmacy has not yet replied.
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Review titled Unfriendly person
Rated 4 stars out of 5
by Leigh Baines - Posted on 12 April 2023
First of all this review in no way reflects on service at Sowerby Bridge pharmacy, I have been pleased over the years with the service I have received but today I rang to inform them that a prescription ( I have several ) that had been delivered on the 29/03/2023 that I had only opened today, I accept my fault I should have checked them when delivered, was short one item on realising this I rang the pharmacy and engaged a very helpful young lady about my problem and she said she would investigate then the phone went dead I tried several times to ring back but engaged, eventually a man answered and this is where the good experience ended I could tell by his attitude he considered me a pain and telling me the item couldn't have been missed out and scolded me for not checking the delivery straight away which I have said I should have done and through the whole process was treating me like a child. Like I say I have been happy with services at Sowerby Bridge Pharmacy and I will continue to use them but I hope I never have to speak to this person again!
Visited April 2023
Sowerby Bridge Pharmacy has not yet replied.
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Review titled Arrogant and rude
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2023
The pharamacy had received my medication on the 15th of feb and today is the 20th they’re meant to deliver them however someone went to pick them up for me because I was told they was ready and then when he got there they said they wasn’t ready so rang up to say I was told they was and I’ve ran out which I need them for tonight and he started being really rude and arrogant on the phone and then saying well he’s gonna have to wait because they need checking and once they was done he threw them on to the counter which is very rude and unprofessional so it looks like I’m staying with the surgery but leaving the pharmacy if that’s how they’re going to treat people!
Visited February 2023
Review titled Sowerby Bridge Pharmacy
Replied on 20 February 2023
The Pharmacy has allocated delivery slots per day and according to our records, you have receieved deliveries when medication has been ready. The items collected today were part of a prescription that was incomplete. As you are aware, we don't deliver on a weekend and the medication could have been collected like it had been today. We prioritise the elderly and vulnerable patients for deliveries, apologies your medication wasn't delivered this time, we appreciate it can be inconvenient to collect medication at times but due to allocation we could not deliver today. Thanks for your kind 3* review. SB Pharmacy
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Review titled Fantastic service for patients and colleagues
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
As a GP at a neighbouring practice (brs), I have been very impressed with the hard work, professionalism, communication and helpfulness of all the staff at this pharmacy. They certainly go above and beyond for their patients and are courteous to anyone contacting them for help and advice. This is based not only on my own experience, but other GPs in our practice too. I also find that their late opening hours are a real blessing for the patients in the area as unwell patients can get their urgently required prescriptions the same day. During the Group A Strep concerns, strikes and the winter causing an exceptionally difficult time for everyone, their hard work and support to GPs and their patients has been exemplary. I would appeal to anyone using their service to be kind and understanding towards them too, as they really need our help to keep doing what they are doing. Well done team and thank you. We are grateful for your help.
Visited December 2022
Review titled Sowerby Bridge Pharmacy
Replied on 20 February 2023
Thank you for your kind review! We appreciate your feedback. With the Pharmacy sector being under a lot of pressure after the events of the last couple of years, it's nice to be appreciated by people like yourself. We try our best to deliver a safe and efficient service to the local population given the difficulties we face daily.