Spatetree Pharmacy
113 SHEEN LANE, EAST SHEEN, LONDON, SW14 8AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unreliable
Rated 2 stars out of 5
by Anonymous - Posted on 15 October 2024
The iPill packets are good if they arrive on time but they are unreliable. And their follow -up service is awful. I had to call them to ask about a missing delivery and it was very difficult to get through on he phone. They then said they hadn't recieved the repeat prescription from the GP so I had to go to the GP who confirmed that it had been sent 2 weeks before so I called iPill again who then admitted they had recieved the prescription but hadn't sent the pills but they would do it the next day. This is not a good enough for supplying important medication. So, great when it works but I don't think they can be trusted. If you use them you need to have an emergency supply on hand in case they don't deliver.
Visited October 2024
Spatetree Pharmacy has not yet replied.
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Review titled Covid vaccination
Rated 5 stars out of 5
by Marion - Posted on 06 October 2024
Friendly and professional service. Was seen on time. Checks were made regarding possible allergies. Seating available while waiting
Visited October 2024
Spatetree Pharmacy has not yet replied.
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Review titled Unreliable and missing meds
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2024
Used this chemist as my hubby takes lots of meds but they were just awful. They started ok the first 2 or 3 months. Then they started missing meds, saying they wouldn't go in the machine. We'll send boxes of those instead was the reply we gave. We gave them the benefit of the doubt. But again the next month we had the same issue so we asked for them not to ask for a script for that item as weren't able to get it because they had it. They did that for one month, then started sending them in boxes. Great we thought we finally got it sorted. That's when the meds started turning up late. To start with it was just a late morning dose to be taken which though not ideal was better than none. The next time it was a whole day late, contacted them for them to apologise and that it wouldn't happen again, but it did more often than not. In the end we gave up after my husband was quite poorly due to late meds. Though even now after two months of not using them we still had then try to deliver again this week, I just hope they haven't got the script the new chemist needs for hubby's drugs over Christmas or they are least send it back in time. I would not recommend them at all. You can't even call them it's all via email so they can just ignore you. Do Not Use if you value your health.
Visited September 2024
Spatetree Pharmacy has not yet replied.
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Review titled Worse than useless
Rated 1 star out of 5
by Martin Williams - Posted on 17 November 2023
Avoid at all costs. Don’t answer the phone. when you do get through eventually it’s apparently ‘not their job’ to get your prescription right! 3 months in a row I received the incorrect packaging. I despair.
Visited November 2023
Spatetree Pharmacy has not yet replied.
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Review titled Useless and disorganised
Rated 1 star out of 5
by David - Posted on 21 September 2023
Will spend numerous phone calls telling us they haven't received the email of a private prescription. Then suddenly they find it. From weeks ago. Useless and disorganised.
Visited September 2023
Spatetree Pharmacy has not yet replied.
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Review titled Forgotten medication
Rated 2 stars out of 5
by shirley Jones - Posted on 17 July 2023
For two months medication has been left out. When called no apologie and was told they was out of stock .was never told this no call no note no message nothing to inform me, and for two months is just unacceptable. Its a important medication for my diabetes and my Injections are important .very disappointed with lack of communication. 2 months in a row is just not acceptable.
Visited July 2023
Spatetree Pharmacy has not yet replied.
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Review titled unreliable
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I received my first pack of pouches, and all was well, but things went downhill after. My contact made an administrative error, then corrected herself and told me when my 2nd pack would arrive. That pack is now over 2 weeks overdue, their 2 phone numbers are constantly engaged and they have not answered my increasingly concerned emails. This is a poor service that has the potential to put clients at risk
Visited May 2023
Spatetree Pharmacy has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Tracy J Knight - Posted on 17 June 2023
For 2 months running my steroids have been missed out of my prescription they are single handedly my most important tablets as I have no natural steroid level due to 2 previous surgeries on my pituitary gland this is disgraceful I'm moving to another group never using these again!
Visited May 2023
Spatetree Pharmacy has not yet replied.
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Review titled Great Services
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I had an exceptional experience at Spatetree despite its busy atmosphere. The staff were friendly, and the pharmacist was efficient, and knowledgeable, who addressed my concerns and explained my medication in detail. Thank you. He reassured me a lot. Highly recommended for their outstanding service.
Visited March 2023
Spatetree Pharmacy has not yet replied.
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Review titled Unfulfilled prescription
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
They took over my medication prescription about a year ago and everything was fine to start with. Now they don't fulfill my order I have cancelled my prescription with them numerous of times and spoke to my doctors to change it to a local pharmacy who has all my medication every month. I understand pharmacist are very busy but taking notice of a customer should be key.
Visited March 2023
Spatetree Pharmacy has not yet replied.