Springfield Pharmacy
Springfield Medical Ctre, 384 Liverpool Rd, Eccles, Manchester, M30 8QDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incompetent
Rated 2 stars out of 5
by Anonymous - Posted on 28 February 2025
I called in for my mums prescription today as it hadn't been delivered I asked why because it had the 21st Feb on it a young girl said it was because they were waiting for 1 item but checked the bag and that certain item had the same date as all the others so she blatantly lied to my face absolutely disgusting there was a medication for my mums heart in that bag for her heart that she had ran out of and they would have left her without if I hadn't gone in
Visited February 2025
Springfield Pharmacy has not yet replied.
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Review titled Stressful
Rated 1 star out of 5
by Collette Rose - Posted on 02 December 2024
Will say my experiences with this chemist get worse each time, the staff are rude with no manners bar 1 or 2, forever having to wait for items, the service is poor altogether even with the delivery service it’s no better. There’s always an issue with something everytime and the opening hours are wrong. As well as closing at dinner and not open on a Saturday yet there always behind with prescriptions. Spent a full day waiting for a prescription to be done and rang about 6 times and was being cut off at one point. Got there at 6.20 and the women was locking up. I was drenched & explained I’d been waiting all day for them to sort the prescription and the website & phone line state it’s open till 6.30 and she’s like oh hasn’t he changed it and had to wait till the Monday to get the prescription. No compassion or care expressed & also no privacy when being served either. Sad times for that place
Visited December 2024
Springfield Pharmacy has not yet replied.
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Review titled So unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
I recently changed my pharmacy to this one as it was closer to home and I absolutely regret it. Firstly when they serve you, they serve you from a distance so there is no privacy whatsoever. I had to go to a different pharmacy to request something else I needed as I felt too embarrassed to shout it out infront of all the customers. Secondly, I don’t mind waiting I understand that sometimes it takes time but the staff were busy having conversations loudly about taking days off, and another staff member constantly repeating for other staff members to help her. Thirdly and the worst was hearing one of the staff member arguing and being absolutely rude to another staff member regarding answering the phone. Not coming here again. So unprofessional and no privacy whatsoever. something has to be done about it.
Visited December 2024
Springfield Pharmacy has not yet replied.
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Review titled General feedback
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2023
Firstly, please can I add that I frequently use your pharmacy and I always find that the staff are warm, friendly and very approachable. I have never had an issue and always feel that the staff genuinely want to help you. However, today was a very different experience. I came in today to collect an item I had ordered and was advised that it would be ready for me today. I came after lunch and was acknowledged by a gentleman I hadn’t seen there before. There was no ‘hello’ or warm manner, just abruptly shouted across the pharmacy ‘who’s next?’. I replied that I was collecting a prescription for myself. He obviously went to look for it and then shouted back again ‘it’s not here. It needs ordering’. I explained that I had been in the previous day and was informed it would be there that afternoon - hence why I left it until today to make sure it was in. He then replied ‘well it’s not here’. I then had to ask when he thought it would be in, to which he said ‘I don’t know, maybe up to 6:30 this evening’. I then asked for my prescription and advised I would look elsewhere. He didn’t reply and shouted ‘so what you gonna do then?’. I explained again that I would take my prescription to another chemist and left. This man was so abrupt and rude in his manner it really upset me, to the point where I didn’t feel I could approach it with him, based on his attitude. I was left feeling quite tearful and shocked that this altercation just occurred, given that I always find the staff so lovely. I wanted to feed this back for future interactions he has with patients, knowing that people who visit the chemist clearly have a health concern. I didn’t feel comfortable asking for his name.
Visited September 2023
Springfield Pharmacy has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2023
Absolutely terrible service,always missing items out of prescriptions & trying to get through to them on the phone is an absolute joke because no one ever picks up.Been using this chemist for years but the past year it has really gone down hill,definitely going to be using a different chemist from now on
Visited May 2023
Springfield Pharmacy has not yet replied.
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Review titled Chemist/pharmacy!
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2019
After visiting the doctors a number of times over the past year Or so I’ve had nothing but trouble with the pharmacy and the staff in there! It has been shocking to the extent I was waiting nearly a hour for a perscription to Be told it wasn’t there and I was to ‘ find somewhere else ‘ this was a A few months back I contacted the doctors to tell them I was unable to get my perscription from anywhere else and asked them to give me a substitute.. a lady behind the desk went into the pharmacy and came back to tell us it had been there all along! After me travelling all over!!! The staff in there are rude and aren’t interested.However the past past few times I’ve had to pick up a perscription the new lady behind the counter in the pharmacy has been fantastic! That chemist would be lost without her! She’s polite, friendly and happy to answer any queries and gets your perscription sorted right away!
Visited May 2019
Springfield Pharmacy has not yet replied.