St Leonards Pharmacy
ST LEONARDS MEDICAL CTR., ATHELSTAN ROAD, EXETER, EX1 1SBContact details and opening times
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Reviews
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Review titled shocking disrespectful completely inappropriate
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2025
I am writing to express my disappointment with the level of service I received during a recent visit to your pharmacy in St Leonards in significant pain due to a toothache, hoping for prompt assistance and professional advice. When I inquired about my prescription, I was informed it would be ready in five minutes. I then asked if there was anything else I could take to relieve the pain. While I waited, I noticed a young individual, who appeared to be an employee, seated with her legs up on the seating area, eating a bag of crisps and watching television. She called out a comment to a male staff member about the quiz show she was watching, and he responded by laughing and providing an answer to the TV show question. This behavior was not only unprofessional but also gave the impression that customer service was not a priority. When I followed up on my query regarding pain relief, the male staff member apologized . At that moment, the young employee interjected in an extremely rude and sarcastic tone, stating, “Oh, he already told you, didn’t he?” Her behavior was shocking, disrespectful, and completely inappropriate in a professional environment. This experience left me feeling frustrated and dismissed, and it is far from the standard of care and professionalism I expect from a pharmacy entrusted with the health and wellbeing of the public. I kindly request that you review the conduct of your staff and take appropriate steps to ensure such behavior does not happen again. Patients rely on pharmacies not only for medications but also for empathy and competent advice, especially when they are in pain.
Visited January 2025
St Leonards Pharmacy has not yet replied.
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Review titled Very rude
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
We were expecting a delivery of medication and had a missed call from the pharmacy. I called the number back and the person who answered was really rude. He said he didn't know who called and they'd call back. Fair enough but when I said we were waiting for some medication and asked if he could check he just told me lots of people work there and they'd call back. His manner was very aggressive and dismissive. His reaction would have been warranted had I been swearing or shouting bit I was just asking a question.
Visited June 2024
St Leonards Pharmacy has not yet replied.
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Review titled Great practice'
Rated 5 stars out of 5
by John Bennellick - Posted on 25 May 2023
Nothing but praise for this pharmacy me and my wife have our prescriptions delivered and they have never let us down.
Visited May 2023
St Leonards Pharmacy has not yet replied.
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Review titled Very poor customer service
Rated 1 star out of 5
by Pauline - Posted on 22 May 2023
Totally ignoring a large number of customers waiting - all staff hiding at the back of shop Faffing about. Their priority surely to customers who are paying their wages
Visited May 2023
St Leonards Pharmacy has not yet replied.
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Review titled Friendly and Informative
Rated 5 stars out of 5
by Freya - Posted on 01 April 2023
Medication i need is always in stock. The team are super informative if i have any medical queries. Always smiley and willing to help. Thanks so much guys.
Visited March 2023
St Leonards Pharmacy has not yet replied.