Station Road Pharmacy
9 STATION ROAD, CONSETT, COUNTY DURHAM, DH8 5RLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing service.
Rated 3 stars out of 5
by Anonymous - Posted on 26 May 2024
I was disappointed with the service provided when I attended to collect a private prescription. The pharmacy itself was busy and the costing of the prescription; which due to the nature of the treatment was expensive, was loudly shouted across the room making me very uncomfortable. Having received a call the day prior to discuss the cost, I felt this was highly unnecessary. There needs to be some consideration for patient confidentiality as this was a sensitive matter for me which I did not wish to be disclosed in this manner. The following patient also had a similar experience. Whilst all of the medication was available to be collected, the manner in which it was obtained requires some consideration to ensure this does not happen again.
Visited May 2024
Station Road Pharmacy has not yet replied.
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Review titled Excellent chemist 5 star professionals
Rated 5 stars out of 5
by Lucy Barclay - Posted on 29 April 2024
Every time I use the pharmacy as well as my family we all receive professional kind helpful service and all the staff at the pharmacy are kind and helpful it does not go unnoticed. We had an issue today with some antibiotics and the chemist went above and beyond to assist us. Thank you for all your hard work and I hope all staff know they are appreciated considering how much work they have to do everyday! Thank you
Visited April 2024
Station Road Pharmacy has not yet replied.
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Review titled Great service!
Rated 4 stars out of 5
by A W - Posted on 11 January 2024
This has been my local pharmacy since moving to the area and I have never had any issues. All the staff are extremely friendly and more than willing to help.
Visited January 2024
Station Road Pharmacy has not yet replied.
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Review titled Bad service
Rated 1 star out of 5
by Jodie - Posted on 25 November 2023
Very service. We joined this pharmacy as my dad is in the last stages of cancer. They have done nothing but mess around with his medication deliveries. He needed steroids and antibiotics and was left in pain and suffering thanks to them not delivering despite telling us it would be done 100%. We have to constantly ring and chase things up which has caused our family unnecessary stress at an already very upsetting traumatic time
Visited October 2023
Station Road Pharmacy has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Mrs K Elder not Miss - Posted on 31 July 2023
Firstly the member of staff left a voice mail for my daughter to call them. They actually were calling for myself regarding a prescription. This information is strictly confidential! I had collected 1 little bag containing my medication, the staff member ticked and signed after I produced my prepaid certificate. Thought nothing more of it until the voicemail and my daughter calling me saying the chemist wanted to speak to myself. I called to be told I had not paid for the mentioned prescription. The lady stated an item in the bag was not covered by the prepaid certificate. Policy's and procedures and confidentiality needs to be tightened on your side so this never happens again!
Visited July 2023
Station Road Pharmacy has not yet replied.