Sterling Chemist
21/23 WIMBLEDON HILL ROAD, WIMBLEDON, LONDON, SW19 7NEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
I recently came for a Christmas break in Wimbledon to visit family. My son who is 6 months was suffering terribly with an earache and discharge coming out. It was Christmas Day and about 9:45am. A female pharmacist came to open the chemist and found my baby crying in agony. She was so kind, she took us in even though the chemist was not open and sat us in the warmth due to the cold weather. She began asking my son’s symptoms, occupied him with a toy whilst we conversed about his symptoms. She then offered us options for treatment and help me make a decision in my baby’s best interest. She then promotly got the medication ready and sent us. 3 days later I left Wimbledon to visit family in Barking - I was not offered the same service. I was told to wait and for 25 minutes my baby cried as we had forgotten the antibiotic in my parents house in the fridge. I would highly recommend this pharmacy to everyone due to the professionalism and care towards patients. After I was seen there were two other people waiting to be seen and the pharmacist efficiently attended to all.
Visited December 2024
Sterling Chemist has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
Efficient and fast service. Always have products in stock and if there is ever an issue whereby products are unavailable they email the GP immediately for alternatives. I’m so thankful to the service being provided here. On one occasion, an item was out of stock whereby the pharmacist had already sent an email to the GP explaining this and asked for an alternative. Glad she did this because my GP never answers the phone and if they had left it for me to sort I would have been without medication. It was important for me to have this medication for my arthritis.
Visited November 2024
Sterling Chemist has not yet replied.
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Review titled Such a helpful chemist
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2025
I am so grateful to this chemist and the lovely ladies that run it. I come in regularly for medication and they are always so helpful. sometimes, my HRT is out of stock and they always either source it for me or they get an alternative sorted out for me with the GP without me getting in the middle. They order everything within a quick manner and I love it!
Visited July 2024
Sterling Chemist has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
I am really grateful to the service I received in Sterling. The pharmacist was extremely helpful and was able to help me with the symptoms I presented with. The pharmacist helped me with my query and helped me understand why I was having them. She then presented me with treatment options so I can make a decision.
Visited June 2024
Sterling Chemist has not yet replied.
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Review titled Patronising and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 15 August 2024
I started to get worsening UTI symptoms on a bank holiday weekend and my GP practice named this as the bank holiday duty pharmacy. I asked to speak to the pharmacist and he started asking me questions in front of a really busy counter. I had to ask to speak somewhere privately. When I told him the issues he said "What do you expect us to do?". I was hoping for some advice. I found his tone patronising and was made to feel like I was wasting his time. I've had severe UTIs before that have ended in kidney problems and I mentioned that I had previously had antibiotics to prevent this. He asked some questions about my symptoms then pointed to some meaningless chart on a wall and told me that he couldn't help because the "normal pharmacist" wasn't there. This pharmacy was named as the bank holiday duty pharmacy on other pharmacy websites as well. He said I should try somewhere else. I asked him where I could get help and he just waved his hand in the direction of the high street and said "There are lots, try any". I was in a lot of pain and discomfort and feeling unwell. This was someone who clearly had no interest in helping me and made me feel like I was just drug-seeking or something. Seriously, I don't take antibiotics for fun. I know they can't be given out freely without good reason but you could make that case without being condescending. Some serious attitude training needed for this pharmacist.
Visited April 2024
Sterling Chemist has not yet replied.
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Review titled Ear ache
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
My child had a very high fever and earache. The pharmacist was very caring and ensured the right treatment was offered. So grateful
Visited April 2024
Sterling Chemist has not yet replied.
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Review titled charging incorrect prices
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
I picked up an item with a price label £1.99. When I got to the till the staff member told me it was in fact £2.50 and started to peel off the price sticker. I pointed out they were obliged to charge me the price on the sticker, and I didn't want the item if it was to be charged at £2.50 I asked them if I could pay £1.99. I was told no, the till figure was correct and that was the price. The manager/supervisor then approached me and told me in no uncertain terms and with an aggressive attitude that they wanted good customer relations and the price showing on the till (£2.50l) was correct. I wasn't allowed to speak and left the shop with the manager now shouting at me. I spoke in a normal voice throughout. Once the manager appeared he didnt look to clarify my query. He simply harangued and lectured. I was not permitted to respond. I will not return.
Visited March 2024
Sterling Chemist has not yet replied.
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Review titled UTI
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2025
I came in this morning with very UTI symptoms. The pharmacist promptly saw me and was able to provide me with the right treatment. She was very considerate and took me in the consultation room for the a chat. I appreciated her keeping this private. She was super helpful and her team was prompt.
Visited January 2024
Sterling Chemist has not yet replied.
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Review titled Extremely poor
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
this company's people or Staff skills are appalling or rather absent altogether. Im also not the first to comment on this - please check the negative Google reviews also.... There is a code of conduct to follow for running a pharmacy in the United Kingdom. I believe the staff are not compliant with it. The following code of conduct comes from the Royal Pharmaceutical Society of Great Britain..... Pharmacists must ensure that they behave with integrity and probity, adhere to accepted standards of personal and professional conduct and do not engage in any behaviour or activity likely to bring the profession into disrepute or undermine public confidence in the profession. With unwavering certainty I can confirm in my opinion that the above code of conduct has not been adhered to.
Visited December 2023
Sterling Chemist has not yet replied.
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Review titled Dissapointing service after takeover
Rated 1 star out of 5
by Disappointed - Posted on 04 March 2023
This used to be an excellent, 5 star pharmacy with friendly, helpful staff. We had enjoyed excellent service with Sterling Pharmacy for several years. I am sorry to say that with the recent takeover most of these qualities have gone out the window. It would be unfair to say all the new staff are rude and have poor client management skills, but in the last three weeks my wife and I had, on separate occasions with different staff, experienced very poor, argumentative and rude service. The staff members involved seemed more interested in arguing then listening and helping. My wife said her experience was akin to being told she is lying. Unacceptable. Really disappointing. We will move.
Visited March 2023
Review titled Sterling Chemist
Replied on 20 March 2023
I am so sorry for the service you received. Would really appreciate f you can call into the pharmacy and talk to our branch manager. We hope we can rectify the situation. Many Thanks