Superdrug Pharmacy
107 CENTRAL ROAD, WORCESTER PARK, SURREY, KT4 8DYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone contact
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
It appears that telephone contact with the Superdrug Pharmacy in Worcester Park is absolutely impossible. I tried 4 times yesterday and 5 times today. I am trying to enquire about a 2 prescriptions that my Surgery has assured me have been sent to this Pharmacy. One, a repeat prescription requested last Monday, and another prescribed medication, following a Dr telephone call, yesterday. The phone rings rings, and rings, then finally cuts in with an engaged sound. I am old and cannot walk the distance to the shop, but my repeat medication, which is usually delivered,is now urgently required. What on earth am I supposed to do?
Visited September 2024
Review titled Superdrug Pharmacy
Replied on 16 September 2024
Thank you for your feedback regarding your experience at Superdrug Worcester Park pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled Badly let down by Superdrug Pharmacy Worcester Park
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
My Mum who can't get out by herself at the moment was trying to ring since her prescription was issued on the 12th Sept to arrange delivery. The phone just cuts off. She was meant to start this new medication straight away but because she couldn't speak to them it had to wait until I could get time off work on Friday 19th when I went in myself. Queued for almost 30 minutes! When I got to the front they told me the prescription wasn't ready yet as they are 2 weeks behind, and that if it was urgent I should have called. When I pointed out that the phone cuts off every time we call, they didn't appear to believe me and assured me that they are answering phones. I then had to point out that they had had the prescription for 8 days and that I didn't think I was expecting too much for it to be ready for collection by then. They suggested I return in a couple of hours but that wasn't possible as I was taking my Mum to a doctors appointment, so they assured me that it would be delivered on Monday. Well it is now 6pm on Monday and no delivery has arrived. She now has a second urgent prescription. At 17.58 I actually managed to get through on the phones to be told the delivery driver was sick and they didn't know when they would be able to deliver. I don't know what has happened to this pharmacy but it is an absolute disgrace. They are in a total mess and are coming across as totally unprofessional and don't seem overly concerned that they are directly responsible for the worsening of health conditions because people can not access their prescriptions.
Visited September 2024
Review titled Superdrug Pharmacy
Replied on 25 September 2024
Thank you for your feedback regarding your experience at Superdrug Worcester Park pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and the inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled I had flu vaccin and got Sirva
Rated 2 stars out of 5
by Anonymous - Posted on 13 February 2024
I had a flu vaccin at this pharmacy and I am now suffering from Sirva. I was maybe just unlucky, but if the pharmacist was a bit more careful where to inject, I would have been probably okay....
Visited November 2023
Review titled Superdrug Pharmacy
Replied on 19 February 2024
Thank you for your feedback regarding your vaccination at the Worcester Park pharmacy. Please can you provide further details via any of routes below to help us investigate further and gather the necessary information to move this forward. Webchat: https://www.superdrug.com/contact Letter: The Superdrug Customer Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com