SUPERDRUG PHARMACY
371-375 WALWORTH ROAD, WALWORTH, LONDON, SE17 2ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service.
Rated 1 star out of 5
by Ron Bygraves - Posted on 30 May 2024
Ordered my repeat prescription online on May 2nd. Informed online that prescription ready May 17th. When I went to collect was informed that they could find no trace of approval. Could I return while it was investigated. I have returned 3 times and am still without medication. Informed I need to contact my GP. This is a regular occurrence when I request a repeat prescription. Sooner or later this pharmacy branch will be responsible for someone's death.
Visited May 2024
Review titled SUPERDRUG PHARMACY
Replied on 03 June 2024
Thank you for your feedback regarding your experience at Superdrug Walworth Road pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further and gather the necessary information to move this forward. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled Don't bother using Superdrug online prescriptions
Rated 1 star out of 5
by Kathryn Hadley - Posted on 27 December 2023
I am unable to open blister packets so Superdrug started sending my medication in bottles - until they didn't! It started 3 months ago, some were sent in bottles and some weren't. I can't use any medication that is in a blister pack and it's one excuse after another from them. Plus even though the doctor sends them the prescription 2 weeks in advance, they still haven't sent the medication 1 day before last month's runs out which means every month I don't have medication for a few days. I am housebound and in a wheelchair which is why I use their online services to begin with, I wish I didn't have to because their service is atrocious.
Visited December 2023
SUPERDRUG PHARMACY has not yet replied.
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Review titled slow, disinterested staff.
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
I was told my prescription would be available for pick up by Saturday. I phoned the following Tuesday to make sure it was there. ...No answer after trying to phone repeatedly. Went down on the Wednesday. Could not supply me with my drugs. Said they would order them! I asked why I couldnt get through on the phone to check...They took it off the hook as they were busy. Three people working there. Absolute shambles.I will never use them again.
Visited November 2023
SUPERDRUG PHARMACY has not yet replied.
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Review titled Contradictory prescription approval
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2023
Everytime I go to collect my repeat prescription I am told it was only partially approved by my GP. I contact the surgery who inform me that every item was approved by the GP. I go back to the pharmacy to be told to reorder the missing items. I wait days to get them am have missed taking my medication. Beyond a joke.
Visited July 2023
Review titled SUPERDRUG PHARMACY
Replied on 18 July 2023
Thank you for your feedback regarding your prescription at the Walworth Road Pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further and gather the necessary information to move this forward. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled Extremely unprofesional
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
2 staff members fighting with each other about who's going on break. I don't think custumers should listen to this. Slow. Unfocused. Lack of empathy. Go to Ridgeway Pharmacy.
Visited June 2023
Review titled SUPERDRUG PHARMACY
Replied on 18 July 2023
Thank you for your feedback regarding your experience at the Walworth Road Pharmacy; we would like to apologise that it did not match the standards we expected from our healthcare services. Your feedback has been escalated to the Regional Manager for this branch to review and take any action deemed appropriate to support in improving our service.
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Review titled Pharmacy closing early
Rated 2 stars out of 5
by Anonymous - Posted on 01 October 2022
On the website it says the pharmacy closes at 5.30 today. On arrival at 4.50 the pharmacist told me and others she was not taking any more customers because she was closing the pharmacy at 5pm, even the shop assistant said to her that it closes at 5.30, she replied that as she had not had lunch she was closing the pharmacy at 5pm. People needed urgent medication, including myself, advice from the pharmacist was what I went there for, surely this is false advertising if the website shows 5.30 closing, maybe the website should have been updated so I and others didn’t have a wasted journey.
Visited October 2022
Review titled SUPERDRUG PHARMACY
Replied on 03 October 2022
Thank you for your feedback regarding your experience at the Walworth Road Pharmacy. We would like to apologise that the experience you had did not match the standards we expect from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further and take any remedial action required. Webchat: https://www.superdrug.com/contact Letter: Clinical Excellence Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com
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Review titled Where are you?!
Rated 2 stars out of 5
by Anonymous - Posted on 29 October 2022
Pharmacist is different every day and often late so vital medication cannot be accessed or dispensed. Supposed to deliver my 87 year old housebound mum’s medication but this is not the case. When you go to collect on Saturday the pharmacy is closed and people waiting. No one has a contact number to find out if or when a pharmacist is coming. Absolutely unacceptable situation that needs sorting out to prevent people being without medication they need daily!!!!!
Visited October 2022
SUPERDRUG PHARMACY has not yet replied.
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Review titled Please avoid at any cost
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2022
The staff is unprofessional, slow and just protective themselves (always say that are very busy though all pharmacies are busy). Last 2 times was waiting for long and even given me the wrong medication. I asked for the repeat prescription and even write down which medication I need but receive wrong one. What a waste!!!! While in a queue, I can see how ignorant the staff. People ask them to do things quicker. Don't understand what managers are doing? Let them go a check their work. I would definitely change the pharmacy.
Visited September 2022
Review titled SUPERDRUG PHARMACY
Replied on 26 September 2022
Thank you for your feedback. We would like to apologise that the service you have received recently does not meet our usual standards and for any inconvenience that this has caused. Our healthcare teams are currently working through a period of unprecedented demand for our healthcare services, and this has inevitably impacted our availability. Your feedback has been escalated to the Regional Manager for this branch to review and take any action deemed appropriate to support in improving our service.