Superdrug Pharmacy
20-22a High Street, Stamford, Lincolnshire, PE9 2AYContact details and opening times
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Reviews
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Review titled Incomplete prescription
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
My prescription was submitted online by the surgery yesterday. Stamford Superdrug advised me to call later, which I did. They confirmed receipt of the prescription and that it contained two items. They said that one item was not available, but would be delivered in the morning, and advised to return at 11am in the morning, which my husband did. They only gave him one item, so I rang them and they insisted that the prescription had only one item. I rang the surgery, and was given the scan item for the medicine. I rang Superdrug again, and they found the item but said the surgery had only just sent it through. Mistakes happen, but I cannot abide dishonesty, and do not wish to use this pharmacy again.
Visited January 2024
Review titled Superdrug Pharmacy
Replied on 30 January 2024
Thank you for your feedback regarding your prescription at the Stamford Pharmacy. We would like to apologise that the experience you had did not match the standards we expected from our healthcare services and any inconvenience that this has caused. Please can you provide further details via any of routes below to help us investigate further and gather the necessary information to move this forward. Webchat: https://www.superdrug.com/contact Letter: The Superdrug Customer Team, 51 Sydenham Road, Croydon, CR0 2EU Email: help@superdrug.com