Swinford Pharmacy
154 HAGLEY ROAD, STOURBRIDGE, DUDLEY, WEST MIDLANDS, DY8 2JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding Service
Rated 5 stars out of 5
by RICHARD MANN - Posted on 12 June 2024
I moved to this pharmacy around 18 months ago, I can't speak highly enough about the team, they welcome you as if your were a family member, they respond promptly to my repeat prescriptions. I have and will continue to recommend them for their Great service, Great team and now the great new premises.
Visited June 2024
Review titled Swinford Pharmacy
Replied on 24 June 2024
Dear Richard Mann, Thank you so much for your kind review. Our team are always happy and willing to go above and beyond to serve everyone in our community.
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Review titled Alcohol Use Disorders Identification Test
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2024
When attending this pharmacy for a Covid 19 jab, an 'Audit' questionnaire was handed out for completion. There was no comment made as to why this was necessary, and in fact it does not appear to have any connection to the Covid vaccine jab. Why was this being given to all attending for jabs? I object to this sort of data being collected with a pretense of being part of the jab system.
Visited April 2024
Review titled Swinford Pharmacy
Replied on 24 June 2024
Dear Anonymous, Thank you for your feedback. Our team usually explain why we are giving out the audit form but we are sorry that you did not get full explanation on this occasion. Our pharmacy supports the NHS ethos of Making Every Contact Count (MECC) which encourages health and social care staff to use the opportunities arising during their routine interactions with patients (this includes vaccinations or every other interactions) to have conversations about how they might make positive improvements to their health or wellbeing. This has helped us to encourage and support many people in our community. The data collected is anonymous and does not identify the participant. However, it gives us the opportunity to give public health advise as appropriate. Thank you
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Review titled Last visit
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2023
Car parking is minimal. My new pharmacy also has a wider range of items available. Shop is small so can be difficult to manoeuvre.
Visited December 2023
Review titled Swinford Pharmacy
Replied on 24 June 2024
Dear Anonymous, Thank you for your comment. However, this is an outdated observation of our pharmacy. At the point of your comment, we were awaiting approval to move into a large purpose designed building just two minutes walk from the pharmacy. The new building boasts of up to 20 car park spaces and very spacious shop floor with five consultation rooms. The new pharmacy was opened by the Mayor of Dudley on the 8th of June 2024. We look forward to serving you at our new premises.