TESCO IN-STORE PHARMACY
TESCO SUPERSTORE, ANGEL DROVE, ELY, CAMBRIDGESHIRE, CB7 4DJContact details and opening times
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Review titled Really poor service. They don't seem to have a clue.
Rated 1 star out of 5
by Terry Buckingham - Posted on 11 January 2024
This is the second time within a few weeks where either my wife or I have been to collect our prescription from Ely Tesco pharmacy, only to be told they can't find the medication. The prescription had been dispensed, but they couldn't find it. On both occasions we have had to write down our names on a piece of paper so that the person serving us could try and find the prescription. In my case today after about 5 mins of trying to find it, one of the other members of staff said, 'we will have to dispense it again, as we can't find the package already dispensed, come back in 10 to 15 mins'. 2 hours later I returned only to be told they couldn't find it again. Another member of staff looked and found the prescription, but nothing had been done, so they asked me to wait again, whilst they sorted it. I was then told, 'sorry, we don't have one of the medicines available, so we can only dispense one item'. I asked when should I come back for the missing item and was told, 'try again in a weeks time'!! Absolute rubbish. This used to be such a reliable dispensary, I even used to get texts to advise the prescription was available to collect, but that was a while ago now. Even that stopped working. I will have to change pharmacies, which is a shame as my wife works in the main supermarket that houses this pharmacy.
Visited January 2024
TESCO IN-STORE PHARMACY has not yet replied.