TESCO INSTORE PHARMACY
HALL STREET, ALFRETON, DERBYSHIRE, DE55 7BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unprofessional
Rated 2 stars out of 5
by Deb - Posted on 24 September 2024
I stopped here to buy some tablets for a headache but witnessed what appeared to be bullying by one of the staff. One member of staff was confronting another about working hours in full view of customers and with another staff member within earshot too. It was very unpleasant to witness and I really felt for the person on the receiving end who eventually came to serve me with tears in their eyes. It was very unprofessional and belittling, not a good way to treat your staff and get the best from them.
Visited September 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude customer service.
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
I went to collect a prescription which my doctors had already informed was ready. I had gone for this a couple of days before and was rudely informed that they don't get them ready that quick. Three days later and I was told very curtly by the same staff member that it wasn't ready and I needed to wait 10 minutes. She then said you need to go away and come back. As I was picking my Grandson up from Nursery I said I would wait. She then snapped at me to get away from the counter and stand back. I'm not a fool and would have done this anyway. I have been picking prescriptions up from here for a couple of years and never experience rude staff. They are usually pleasant with a usually lovely and helpful pharmacist. I don't know if the staff member was having a bad day but her tone was downright rude and as a 55 year old woman do not expect to be snapped at like a naughty child. Staff here need to remember we don't want to take the prescriptions we have but don't always have a choice. We too have busy jobs and in mine I attempt to ensure no one feels upset due to my behaviour. I watched as she picked up the 3 boxes and shouted it will be a while. I waited whilst she sneered at me. On explaining how she had made me feel she said 'well use another pharmacy then'. I don't want to and why should I? When I asked you to repeat what you had said you then shouted in my face. I am not deaf but couldn't hear due to the music streaming above my head. My prescription is for an ectopic heartbeat which worsens when stressed so thank you for making me feel worse than I already do. Please bring back the old staff or teach the new ones customer service skills and empathy. Just rude.
Visited July 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2024
I have just been to Tesco pharmacy and asked them to release an electronic prescription for an item they don't have . I went up to Boots to collect the item but they informed me the prescription still had not been released by Tesco so I walked back to Tesco and asked them to release the prescription again - the small grey haired lady behind the counter told me she had no recollection of seeing me today - I went twice in the space of 15mins! Needless to say I have now changed pharmacy. Tesco pharmacy staff are so rude and unhelpful
Visited July 2024
TESCO INSTORE PHARMACY has not yet replied.