TESCO INSTORE PHARMACY
IN-STORE PHARMACY, TOWN LANE, KEW, SOUTHPORT, PR8 5JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2024
Used to be an excellent pharmacy but today was a completely different experience. I needed an urgent prescription and the doctor sent it through for me to Tesco which is my nearest pharmacy. I gave it over four hours before going to collect but it wasn’t ready. Given no indication of how long it would be but told that I could shop or take a seat. I’m really unwell at the moment so wanted to get home as soon as possible but had to wait over forty minutes. When I asked how long it would be, the assistant pointed to a notice on the counter about repeat prescriptions taking up to 24 hours! This wasn’t a repeat prescription so not sure of the relevance to me. I live on my own and do not have anyone who could have picked it up for me so I had to sit in considerable pain whilst waiting. Found the staff rude and offhand.
Visited June 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled No one answers the phone!!
Rated 3 stars out of 5
by Anonymous - Posted on 20 November 2023
I'm trying to check if my prescription has gone thru from GP to save me going instore from this horrible weather. However, no one answers the phone or someone just hangs up. It's terrible. I've been using their service for years as I find it very handy whenever I pop around to do my shopping at the same time. The queue at times was too long. The staff were very nice and approachable, i just don't what happened today. The system needs updating or better to change it. Its not nice to be treated like this where was their customer service!!
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I have been using this pharmacy for many years, but over the last year the waiting times at the counter have become rediculess, my average wait is approximately 20 minutes,often longer. It would appear there is no system in place for finding prescriptions that have either been handed in or sent by GP's, or is it the lack of staff I don't know. I do hope management read this, because I've spoken to many people as they queue alongside me that are having the same poor service. A management response to this review would be nice, but I won't hold my breath.
Visited July 2023
TESCO INSTORE PHARMACY has not yet replied.