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Tesco Instore Pharmacy

TWEEDSIDE TRADING ESTATE, ORD ROAD, BERWICK UPON TWEED, NORTHUMBERLAND, TD15 2XG

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  1. Review titled Gone massively downhill

    Rated 2 stars out of 5

    by Anonymous - Posted on 05 June 2024

    This pharmacy used to be amazing at getting prescriptions done efficiently and quickly. They were open from 7am-11pm and had wonderful staff. Prescriptions were often ready later the same day, or if not then the morning after. They’ve now changed their hours to 9am-9pm and have mostly rude staff. One in particular always barks “have you had a text?” before even looking for the prescription and if I haven’t, she gets even more rude. Recently I had to ask if it was ready yet because it had been a week since the dr had sent the script to them and it was for painkillers that I’m reliant on for severe osteoarthritis. She had a real go at me for asking when I hadn’t had a text yet - but it was an unusually long time and sometimes they’re holding it back to tell me they have no stock of the capsules but have the caplets if I am ok with that - so yes, I’m going to ask if there’s no sign of it. A week seems to be about average now even though the surgery says they should be ready in 48 hours - but the surgery won’t let me out the request in early, so I’ve always run out by the time I get my prescription. She told me this morning that they’re even busier now and taking even longer! I’m seriously considering changing to another pharmacy. Last summer their hours were a mess too and I’d find them closed at really random times - they’d close some days at 6 with no warning and wouldn’t open on the weekends. They need to sort out their staff and if they’re this busy, bring back the longer hours. The customers shouldn’t have to suffer.

    Visited April 2024

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