TESCO INSTORE PHARMACY
TESCO SUPERSTORE, CHURCH STREET, LICHFIELD, STAFFORDSHIRE, WS13 6DZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Uncaring service
Rated 1 star out of 5
by S. Willey - Posted on 23 December 2023
The monday before Christmas I received a text message to say my medicines were ready for collection, however on collection we were told one of my Parkinson’s drugs was not available and they would let us know when it was available. As I hadn’t heard anything by Friday morning my husband went in to the pharmacy to enquire about it- these drugs are very important to keep my condition stable and have to be taken regularly and at the same time each day and as I am only given 28 days supply at a time I was beginning to stress that I would run out over the holiday period. My husband was told they hadn’t got any of my medication and when he explained I was running out he was told we would have to go back to our GP and get another prescription and find another pharmacy .This attitude was appalling, why not tell us when we first went in that they weren’t going to bother to get them for me! I then had to get to my doctors surgery ( which was about to close for the Christmas period) they issued me another prescription and I then had to find another pharmacy to get this medication, luckily I found one who put in an order immediately and had them delivered by 10.30 the next morning. If this pharmacy was able to get them in under 24 hours why couldn’t Tesco achieve this in 4 days? We also noticed that on my original prescription Tesco had marked this drug as having been issued! We have now changed pharmacies for our future prescriptions and Tesco pharmacy will never have our business or recommendation again.
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Awful staff
Rated 1 star out of 5
by Duha - Posted on 28 December 2023
Had a horrible experience Went to get help with the minor alignment to get treatment for my 4 children, i was told i will only get help for two children and was left feeling very humiliated
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Fantastic pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 04 November 2023
Tescos pharmacy on clifton moor is amazing, they go above and beyond for everyone, the abuse they get is appalling. The staff always try there very best to help and always have a smile on there face
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude, condescending
Rated 1 star out of 5
by Janice Palmer - Posted on 13 November 2023
After chasing our repeat prescriptions for a week and finally having them sent to a Tesco pharmacy as they do longer opening hours over the weekend, and attending the Tesco pharmacy 3 times to pick up the prescriptions (there being no pharmacist on one of these occasions), I do not appreciate the note ' To ensure your prescription is ready on time please order your prescriptions 7 days in advance. This allows the pharmacy staff sufficient time to get your prescriptions ready in a safe and timely manner ' (only if you actually have a pharmacist there in the first place) and I did order the prescriptions on the monday previous as suggested by the Drs and Pharmacy staff. The complete lack of service and incompetency between you all should not result in me chasing around Chesterfield for a week trying to get our repeat prescriptions and then having such a condescending note attached when we do eventually manage to get them a week later. I think an apology at least is in order and your pharmacist needs to resist the temptation to attach these notes when they havn't even been there in the first place to dispense !!
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Poor
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Prescription for anti bionics sent in the evening of 8th November. Went to collect nearly 4pm the next day to be told it isn't ready and up to 30 minutes wait. No explanation plenty of time to get ready prior to collection. Quite obvious not a repeat prescription but a prescription that is needed. Poor customer service provided
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Complete Waste of Time.
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
I had a private flu jab booked which I had email confirmation of. When I arrived I was told that the pharmacist was not in & I should have been notified not to come, which I hadn’t been. I was also told they were no longer booking appointment & to just come again next week! I had taken time off work & travelled especially for this so I could have it before travelling abroad.
Visited November 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Flu Jab
Rated 1 star out of 5
by S Jones - Posted on 16 October 2023
Totally disgusted that the person who administered the jab did not clean the area of skin prior to the injection. It is best practice to clean prior to injecting to reduce the risk of contamination from the skin flora. Never have I experienced a healthcare professional with such basic low standards.
Visited October 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude staff
Rated 2 stars out of 5
by Miss Lucy Bartlett - Posted on 21 October 2023
The staff were very rude to me and assumed that I prescriptions I was collecting was just a normal monthly repeat rather then what it actually was which was collecting an prescription that my doctor had told me to get ASAP. I had already left it there a day and a half and they wanted me to come back tomorrow but as a disabled person this wasn't possible so I asked then if it was possible for me to wait and to be done straight away. It was only one item. They were all stressed because they had lost a man's prescription, but that isn't my fault and didn't appreciate the way I was spoken to about ordering my monthly prescriptions earlier
Visited October 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Really bad practices
Rated 1 star out of 5
by Maxwell P Allen - Posted on 18 September 2023
They inform you that your prescription is ready to collect, but every time there are missing items due to lack of stock. Why can't they inform you of this as most times I have enough of what they do have to be able to wait until they restock the missing items. I've waisted so much time and petrol having to make so many unesesary journeys
Visited September 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Shocking attitude from pharmacist
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
I asked politely if my prescription was ready as it had been sent electronically the day before and the pharmacist looked at me and said "I'd get them done faster if you stopped talking, wait for a text." I am disgusted. They may be busy, he may be stressed but that is not necessary. Awful person obviously.
Visited September 2023
TESCO INSTORE PHARMACY has not yet replied.