TESCO STORES
WARWICK ROAD, CARLISLE, CUMBRIA, CA1 2SBContact details and opening times
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Reviews
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Review titled The worst pharmacy in Carlisle
Rated 1 star out of 5
by Melissa - Posted on 06 July 2024
Due to additional needs and both being able to drive this is unfortunate to be my local pharmacy. Staff and rude and unorganised with absolutely no people skills or empathy. One in particular screams at you for going without a text, (I had a text) then when you show her tells you off for not pre warning her to have it made up, has to wait an extra day for it. Been waiting for medication since April. Same person repeats to show me weekly that she has the script but it’s not in. I finally ask her to have the script to go to another pharmacy. She now tells me she doesn’t have it because they have cancelled it. It’s a shambles. They couldn’t run a bath between them yet are responsible for helping people with medication. This review is out of frustration at the lack of care from all staff members at this pharmacy. They are disgrace to the NHS
Visited July 2024
TESCO STORES has not yet replied.
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Review titled What's happening?
Rated 1 star out of 5
by Paul Barker - Posted on 04 July 2023
I applied to go on Monday 26/06/23 for repeat prescription to be sent to the pharmacy like normal. It's 04/07/23 now and still no text. I had it confirmed by doctors that it'd been sent, they said it was sent 27/06/23 yet there's no sign of it so I've run out of two of my medicines. Like others, I'll be looking at changing to a hopefully much more reliable pharmacy. I've spent over 3 hours so far calling the Tyneside number but keep being told we haven't been able to connect your call! Things started off ok but the last few times have been hopeless, takes over a week once the prescription has been sent, I arrive and it's not all ready at all and finally I have to return to pick things up that are out of stock. They might be part of the biggest supermarket but unfortunately they're certainly not best by any means. I appreciate that the staff try but overall the service is terrible and appears to be getting worse. I think Tesco's have bitten off more than they can chew all for the sake of a few quid. Chemists should all be independents in my opinion, like in days gone by but that isn't going to happen, is it!? When anyone is prescribed medication it's for a reason and some, like mine are for long term conditions that need constant treatment. So far it's two days without and I'm wondering how much longer it'll be before I have to go to a+e. I'm not a happy bunny but aside of changing pharmacy, what are you expected to do? I very much doubt I'll get a reply from Tesco but id love to know why they think their service has gone so badly downhill.
Visited July 2023
TESCO STORES has not yet replied.