TOTAL CARE PHARMACY
81 MIDDLETONS LANE, HELLESDON, NORWICH, NR6 5SRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 26 July 2024
I recently ordered a repeat prescription last month for two items at Total Care. I received a text to say prescription was ready to collect. On arrival I was advised only one of the items was there and I would need to go back the next day. When I picked up my prescription my full prescription was still not there but there was an owing label attached so I assumed the rest of my prescription would follow. As I received no further communication I visited the pharmacy today only to be told that there wasn't any further items for me and the owing label was a mistake. My prescription is for 200 doses of my medication. The medication now only comes in 120 dose format. Rather than contact me to explain this, which would have given me the opportunity to contact my gp for a prescription for 240 doses, the pharmacy chose to administer 120 doses only. I queried why the pharmacy did not contact me when they identified they could not provide the full prescription but could not give me an answer. They apologised and contacted my gp so future prescriptions will be for 240 doses and to request another prescription but that leaves me now having to pay another £9.90 which could have been avoided. I feel this is very poor service and will be very unlikely to use this pharmacy again due to this bad experience.
Visited July 2024
TOTAL CARE PHARMACY has not yet replied.
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Review titled Absolutely brilliant!
Rated 5 stars out of 5
by Alison R - Posted on 26 June 2024
Today I was very unwell and needed urgent medication but wasn’t able to collect myself. The pharmacy brought my tablets to my home, free of charge, within a couple of hours - what a lovely surprise! Nothing is too much trouble, they arrange my repeat medications every month really quickly, and send text updates. Can’t recommend them enough! So much better than the terrible service I used to receive from Boots!
Visited June 2024
TOTAL CARE PHARMACY has not yet replied.
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Review titled Very helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2024
After an online pharmacy delayed badly needed drugs, Total came to the rescue. Polite, helpful and nothing is too much trouble. Now changed my wife's and mine to the pharmacist at Hellesdon branch
Visited April 2024
TOTAL CARE PHARMACY has not yet replied.
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Review titled Best chemist
Rated 5 stars out of 5
by Wendy - Posted on 30 April 2024
This chemist is in my village. The staff are so friendly and helpful. I cannot thank them enough. I had my covid vaccination there today and as always the procedure was carried out with kindness . We are lucky in the village to have such a chemist.
Visited April 2024
TOTAL CARE PHARMACY has not yet replied.
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Review titled 100 %
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
Collect my prescriptions no problem. Had a separate issue and spoke to pharmacist and he was fantastic. Issue solved
Visited December 2023
TOTAL CARE PHARMACY has not yet replied.
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Review titled Do not answer Telephone
Rated 3 stars out of 5
by Anonymous - Posted on 11 October 2023
Despite several calls no one picks up the phone and it just rings out. Not good when seeking information from them, to save them time and myself!
Visited October 2023
TOTAL CARE PHARMACY has not yet replied.
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Review titled Utter chaos!
Rated 1 star out of 5
by Anonymous - Posted on 15 July 2023
Total Care Pharmacy is what used to be Lloyds Pharmacy, Hellesdon. Not a great start to be honest. They dispensed several items from my prescription knowing they didn’t have all of them in stock. It would have been nice to have been told. Especially as I had nearly run out and had to go to another pharmacy which turned out would have been able to supply all of my items. You would be better off asking your doctor for a paper prescription and checking with the pharmacy if they have everything in stock. I would not bother any more with these people. Go somewhere else!
Visited July 2023
TOTAL CARE PHARMACY has not yet replied.