W W SCOTT
UNIT 3 ROSEBERRY SHOP CTR, LAKES ESTATE, REDCAR, TS10 4NYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about W W SCOTT.
Reviews
-
Review titled Chaos
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2024
Scott's used to be a fantastic chemist, quickly dispensing and delivering prescriptions. However since being taken over I have waited 6 days before going in to find the prescription hadn't been made up. Yesterday I queued for an hour, waiting to collect my medication. Some people queued that long only to be told the medication wasn't in stock. The girls on the counter are excellent working under such pressure but the whole shop is chaotic with made up prescriptions stacked everywhere and deliveries not being made. Some people, especially the elderly and really ill are going to be left without their medication over Christmas. I'm getting mine elsewhere from now on.
Visited December 2024
Review titled W W SCOTT
Replied on 27 January 2025
Dear Patient, thank you for your feedback. We are sorry we could not meet your expectations on this occasion. As you may have been aware we have had extreme staffing pressures in the run up to our busiest time of the year. This caused prescriptions to take longer than usual. We are confident this will improve in the new year. Thank you for your valued custom.
-
Review titled Used to be great but not anymore
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2024
Since the pharmacy was taken over by new management a couple of months ago it has gone to shambles. Other people including myself are having an extremely hard time with getting medication. For 2 months I have submitted my prescription manually through the NHS app, and 11 days later they still haven't prepared the prescription. You are then left waiting for a further 45 minutes while they fill it. The queue is out of the door and with only 2 seats many people are left stood when they really should be sat down due to health issues. Before the change, I would have given a glowing review. The ladies working at the front are outstanding and you used to be able to submit a request and have it prepared within minutes. I hope for everyone's sake that things are restored to how they were, or I will shortly be moving pharmacy
Visited December 2024
Review titled W W SCOTT
Replied on 27 January 2025
Dear Patient, thank you for your feedback. We are sorry we could not meet your expectations on this occasion. As you may have been aware we have had extreme staffing pressures in the run up to our busiest time of the year. This caused prescriptions to take longer than usual. We are confident this will improve in the new year. Thank you for your valued custom.
-
Review titled Used to be marvellous, now shambles
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2024
Used this chemist for over 35 yrs, since previous pharmacists retired the new management have just ruined it. Gave it a few months to let them settle in. However now it’s several trips needed to get medication as waited for over an hour despite confirming by phone it was in & ready. Tried several times on the phone to get through but no one answers. Signs now state it’s 40-45 minimum wait to get a prescription. Usual front staff have unfortunately gone. Replacements doing the best they can, but held up by dispensers. I’ll be moving to a different pharmacy as I can’t stand around for that long and the waiting area only is 2 seats. Such a shame as was a wonderful little chemist.
Visited December 2024
Review titled W W SCOTT
Replied on 27 January 2025
Dear Patient, thank you for your feedback. We are sorry we could not meet your expectations on this occasion. As you may have been aware we have had extreme staffing pressures in the run up to our busiest time of the year. This caused prescriptions to take longer than usual. We are confident this will improve in the new year. Thank you for your valued custom.
-
Review titled First class service
Rated 5 stars out of 5
by Jean Bull - Posted on 14 October 2024
Went in to collect my prescription early as going on holiday . The lady said no problem they will make it up now . As the chemist was extremely busy I said I would pop back later in the day to collect it . I had only been home for 5 mins and I had a knock at my door it was my prescription they had delivered it for me . Fantastic service as always by staff and pharmacists .Nothing is too much trouble .
Visited October 2024
W W SCOTT has not yet replied.