WELDRICKS PHARMACY
FIELD ROAD, STAINFORTH, DONCASTER, SOUTH YORKSHIRE, DN7 5AFContact details and opening times
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
Forced into using app to order app updated and now doesn’t work ! Not helpful in shop very rarely have full allocation and have to return
Visited September 2022
Review titled WELDRICKS PHARMACY
Replied on 26 September 2022
Good afternoon Anonymous Thank you for contacting us regarding your recent visit and the challenges you have had with your medication. Please accept my sincere apologies for any inconvenience this may have caused you. We aim to give the highest level of service to our customers and are disappointed that this has not occurred on this occasion. Be assured an investigation will be held within branch to determine why the level of service was not our usual high standards and will look to a resolution to avoid this occurring in the future. We appreciate you taking the time to give us this feedback and please do not hesitate to contact us if you require any further information or assistance in any way. As per standard NHS complaint procedure guidelines, we advise that if you are unhappy with our response to your complaint, you may ask the Health Service Ombudsman for a review of your case. The Health Service Ombudsman is an organisation that carries out independent investigations into complaints about UK Government departments and their agencies, and the NHS in England – with the aim of improving public services as a result. You may contact the Health Service Ombudsman by: Visiting www.ombudsman.org.uk Calling the complaints helpline 0345 015 4033 (Mon – Fri 8:30am – 5:30am) Emailing phso.enquiries@ombudsman.org.uk Faxing: 0300 061 4000 Writing to: The Parliamentary & Health Service Ombudsman, Millbank Tower, Millbank, London. SW1P 4QP
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