WELL
LOWE HOUSE HC, 103 CRAB STREET, ST HELENS, WA10 2DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Worst Pharmacy in St. Helens
Rated 1 star out of 5
by James Walsh - Posted on 28 June 2024
Used to be fantastic, now they ignore their phone or just take it off the hook so it says its busy, they do not send text messages informing people when their medication is ready - this is the second prescription for Anti-Depressants I have placed with them, the last one I got no phone call, no text and they wouldnt answer the phone to me so I had to get my doctor to write me a prescription so i could go somewhere else, Today I have called the pharmacy over 40 times to find out if my latest prescription submitted a week ago is ready - after 15 times of it ringing it now just says its "busy" so somebody has took the phone off the hook I imagine this place is under new management as it used to be a great pharmacy and now its gone the other way, such a shame for people who urgently need medication that they cant get hold of. Will be changing my pharmacy
Visited June 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team