Skip to main content

WELL

THE PHARMACY, NESTON ROAD, WILLASTON, NESTON, MERSEYSIDE, CH64 2TL

Contact details and opening times

Patient ratings and reviews

Leave a review

Help others by sharing your thoughts and experiences about WELL.

Leave a review

Reviews

Displaying 1 to 1 of 1

  1. Review titled A pharmacy to avoid if you need prompt prescriptions

    Rated 1 star out of 5

    by Gil Fleming - Posted on 22 December 2023

    This pharmacy has recently changed hands and is now a Well Pharmacy. Previously, a script would be emailed from the surgery to the pharmacy, where it would be promptly prepared. This has all changed. Your script is no longer filled at the pharmacy. Instead, it is sent to a 'hub' somewhere, where it is filled and then delivered back to the pharmacy at some future time. It is a low cost way of running a pharmacy chain (no need to stock meds at each pharmacy), but the impact on patient care is dramatic. When I attended on 20 December, I was told that my script would be sent to the hub and that I could not collect until after Christmas. A customer in front of me was told similar, and remarked that he had completely run out of his prescribed medication. Before him. an old and infirm lady was told the same thing and appeared very confused. She was advised to check back in 2-3 days. This is a classic example of a business being run purely to extract maximum profit from its clientele. A village pharmacy (in fact any pharmacy) should be service orientated, not purely focused on profit. Needless to say, I have now changed my preferred pharmacy to a Boots branch.

    Visited December 2023

    Report as unsuitable

    Review titled WELL

    Replied on 27 December 2023

    Hi Gil, Thank you for your feedback, we are deeply sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team

    Report as unsuitable

Report an issue with the information on this page