WELL
172-174 NEWGATE STREET, BISHOP AUCKLAND, COUNTY DURHAM, DL14 7EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 5 star service
Rated 5 stars out of 5
by Vanessa - Posted on 04 November 2024
A brilliant little pharmacy with friendly approachable staff. The text message service is very helpful that I’ve signed up to so prescriptions are always ready. Recently had a referral to the pharmacy which was quick easy and antibiotics provided. Thank you.
Visited October 2024
WELL has not yet replied.
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Review titled Slow and not very happy to help!
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2024
The staff in here are so slow! They spend more time chatting out the back amongst themselves and drinking cups of tea. The pricing of items is better than when it was called knights. Nothing ever had a price on and I refused to buy anything other than collecting my prescriptions. Hopefully things are on the up. Great location for coming out of doctors but be prepared to wait the odd half an hour or more
Visited July 2024
Review titled WELL
Replied on 08 October 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team