WELL

ROPE LANE MEDICAL CENTRE, ROPE LANE, SHAVINGTON, CREWE, CHESHIRE, CW2 5DA

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Reviews

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1. Review titled Rude person behind counter and lack of stock

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 20 May 2024

   Very rude woman behind the counter, who had absolutely no customer skills whatsoever. Very snappy attitude and rude to everyone. Huge queue going out the door. Told that there was a 25 minute waiting time, after which I was told that they didn't have my item in stock! Doubt if I will ever go back as customer service was non existent. Went to another pharmacy who couldn't have been more helpful or pleasant.

   Visited May 2024

   Report as unsuitable

   Review titled WELL

   Replied on 23 July 2024

   Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team

   Report as unsuitable

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