WELL
4 THE ARCADE, UPPER GORNAL, DUDLEY, WEST MIDLANDS, DY3 2DAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2024
This pharmacy never answer the phone. They never have medication ready or in stock. I had to wait three days for some nasal spray and had to change it with GP , even then they didn't get it and I had to get a paper copy and go elsewhere. Customer service is shocking. Very short staffed clearly which isn't their fault. No stock of anything. Each time I've been in the last two weeks people have been complaining. Some waiting over a week for repeat prescriptions , some told to come back later despite saying it will be ready. No duty of care. No stock of medications. No urgency. So slow you could do a better job yourself. Being told pharmacist is on break so you can't have your meds, that shouldn't be a patient problem when someone has travelled there. Won't be going back here and will be changing it from my nominated pharmacy. Tons of people have complained, no complaints procedures followed though. If you look on gornal watch on FB there are complaints on there about the place. Cqc need to see this place. In the queue of five people, not one person's medication was ready despite it being days! Also because they don't answer the phone there is no delivery service. One woman said she called the pharmacy 80 times throughout the day. If they do have your medication ,you best be prepared to stand there waiting for a long period of time to get it. Would never recommend this pharmacy anymore.
Visited July 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Never answer their phones
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
I've been trying to call them on behalf of a patient for over half an hour today, and it either rings out constantly, or rings once then goes to busy. They obviously don't want to answer the phone. It's ridiculous.
Visited June 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team