WELL
MOUNT ROAD, KIDSGROVE, STOKE-ON-TRENT, ST7 4AYContact details and opening times
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Reviews
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Review titled Extremely poor service
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
Waited 5 days for end of life medication even though 1 medication on the px was delivered on day px was sent by gp. Told counter assistant 2 weeks ago that monthly meds were not required. Went to pick up px today which gp sent this morning to be given monthly meds and not the item I went for. Had to purchase similar item as they had to " order in" the meds on px. Service is abysmal they do not seem to listen to what you are saying.
Visited August 2023
Review titled WELL
Replied on 24 August 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team