WELL
UNIT 5, 15 ASHBURNHAM WAY, CARLTON COLVILLE, LOWESTOFT, SUFFOLK, NR33 8LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Sporadic Service!
Rated 1 star out of 5
by Annie - Posted on 15 March 2024
Pharmacy closed again today due to staff shortage and no pharmacist. So unable to trade any meds. This has happened previously recently and results in a lot of inconvenience and stress when trying to collect important medication. I've made three trips today to try and resolve the issue before the weekend, whilst worrying about getting access to the medication I need daily ( and after submitting my repeat prescription last Monday to ensure plenty of time for them to fulfil it!) It's too sporadic to be reliable. I'm not immune to understanding the pressures of a busy environment and the strains of staff sickness/shortage but the solution is not working! Have changed my nominated Pharmacy today and will no longer use a Well pharmacy again.
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled negative
Rated 3 stars out of 5
by Colin Crisp - Posted on 19 May 2023
tried phoning pod for two days 3 times, keep getting reply, unable to take your call, try again later, this is utter rubbish, popd system is same rubbish
Visited May 2023
Review titled WELL
Replied on 08 June 2023
Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk.