WELL
294 RINGINGLOW ROAD, SHEFFIELD, S11 7PXContact details and opening times
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Reviews
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Review titled Let Down
Rated 1 star out of 5
by John Jenkins - Posted on 30 November 2023
My wife and I had confirmed bookings for Covid vaccinations at the Bents Green pharmacy. When we arrived we were told the person giving the vaccination was not there but would be tomorrow (Friday, 1 Dec). We were made to feel as if we had the wrong date. We were told where she was today, giving flu vaccinations, and would we like to go there - several miles away. When I asked if she was giving Covid vaccinations at that site, we were told probably not!! What sort of service is this at Well's? I had cleared my diary to make today's appointment. Quite frankly the staff did not appear to careless about your company's mistake.
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team