WELL
ORCHARD CROFT MEDICAL CTR, CLUNTERGATE, HORBURY,WAKEFIELD, WEST YORKSHIRE, WF4 5BYContact details and opening times
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Reviews
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Review titled Unfortunate experience
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2023
Just had the unfortunate experience of visiting We'll Pharmacy, Horbury, Wakefield to collect a prescription for high blood pressure for someone who has recently had a TIA so the prescription is very important. Went to collect on Thursday morning to be advised not ready. I was left waiting 20 minutes to be advised the medication was ready and being checked by the pharmacist. Was given the medication which I checked when leaving the pharmacy to discover the medication provided has been given to us on the Thursday but no sign of the missing medication. I went back into the Pharmacy and advised that the medication provided was not correct to be advised that there was no stock in until at least Tuesday afternoon so basically I was given medication that had already been prescribed 2 days earlier with no advice about the missing medication probably in the hope that I would not notice until I got home. There were 2 other people in the pharmacy who were also told that their medication was not available. This pharmacy is playing with people's lives and these issues need resolving quickly. I was then basically told that I would have to visit other pharmacies in the hope that they would have some stock of the medication with no help provided as to which pharmacy would have any stock. Appaling lack of service and empathy.
Visited December 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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