WELL
Glastonbury Surgery, Feversham Lane, Glastonbury, Somerset, BA6 9LPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about WELL.
Reviews
-
Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Rude staff and terrible service - no-one seems to consider the customer. First visit to collect regular prescription, pharmacy close due to pharmacist not turning up. Second visit, one item not available. I was told it would be available next working day. Third visit after waiting two working day to make sure it was ready. No one serving, some one noticed me but didn't come to help me and when she did come didn't apologise but said she was packing an order. Item was not ready asked to wait 10 minutes, after 25 minutes I asked if it was ready and, after checking, no one had told the pharmacist that I was waiting. I traveled a long way to the surgery. No one said sorry. Staff need training, I was in retail and every one knew that if a customer was waiting you should stop whatever you were doing and go to help them
Visited July 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
I have been going here regularly as I have a newborn baby that needs specific medication, also medication for myself. The staff have been very unhelpful, handed me back my prescriptions, told me to go elsewhere, told me to get a new prescription from the doctor, once I went in and I was told it’s shut because the pharmacist hasn’t turned up! I also ordered my prescription one week ago, went in 3 days later to be told it’s not arrived yet, turned up 4 days later to be told to go elsewhere they haven’t had it in for months. Really disappointed
Visited July 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled Dreadful
Rated 1 star out of 5
by Stephen hunt - Posted on 25 July 2024
I have had several issues with collection of perceptions.the latest being I ordered 6 items on line had a text to say that my perception was ready, on arrival I was only given 2 items, when i questioned why only 2 and not 6 they said that there was a system problem, what utter rubbish, the time's i have been in the pharmacy and people have to listen to such aragance from the staff and I have had it to,your staff need training in being polite.
Visited July 2024
WELL has not yet replied.
-
Review titled Rude staff
Rated 1 star out of 5
by Arthian - Posted on 09 February 2024
Rude staff, did not have item in stock, other pharmacies have substituted on occasions like this when there is a national shortage of a medication, but insisted that they have to call the doctor to change the prescription. This necessitated a disabled person not only not getting their medication and as I do not have a car , having to walk here again. Appalling attitude, inefficient service, wasting doctors time and mine. Unfortunately only pharmacy in town at moment but advise against using if you can help it.
Visited February 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled used to be good . now no good at all
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
wait one week for repeat prescription thats Friday told come back Tuesday go back to only get one part three to follow told may be by the end of the week this is to get tablets not anything special bring back old owners
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. If you do need to get in touch to speak to us then please email hello@well.co.uk with the pharmacy name and address in the subject bar. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled waiting
Rated 2 stars out of 5
by Anonymous - Posted on 18 November 2023
on friday 17th i went to the chemist, handed my prescription to the girl and was told it would be half an hour till it was ready, so after one hour and 15 minutes of waiting i left with out my medication if there was another chemist locally i would use it instead of this one.
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are deeply sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled Outstanding customer service
Rated 5 stars out of 5
by Paul K - Posted on 20 September 2022
Friendly, courteous, professional, accurate, always helpful with sound advice...every time that I have attended. Cannot speak highly enough about the people in this practice.
Visited September 2022
Review titled WELL
Replied on 10 November 2023
Hello, Thank you for taking the time to share your positive experience with us. We just want to assure you that the branch area manager and regional operations manager have visibility of these reviews, so they will have congratulated the team. Thank you once again for sharing your feedback with us. Kind Regards, Well Customer Operations Team