WELL
BROADWAY, BARNTON, CW8 4LFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
The pharmacy manager helped me when I had a urinary tract infection. He was caring and very helpful. He was really knowledgeable and willing to answer any question.
Visited March 2024
Review titled WELL
Replied on 26 April 2024
Hello, Thank you so much for taking the time to share your positive experience with us. The branch area manager and regional operations manager have visibility of these reviews, so they will be able to congratulate the team. Thank you once again for sharing your feedback with us. Kind Regards, Well Customer Operations Team
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Review titled Possibly the worst pharmacy ever!
Rated 1 star out of 5
by Anonymous - Posted on 27 September 2023
This pharmacy is consistently awful. You can rarely get an answer and can call 20 times or more before anyone answers. Very often when they don't want to answer the phone they pick it up and immediately disconnect. Then when you call straight back it is constantly engaged.They fail to deliver on the agreed days or to send texts to confirm delivery, they deliver without telling you when items are missing and they change the agreed delivery day without giving any notice. The staff are the rudest I have ever encountered and have no concept of customer service. No one wants to take any responsibility for the poor service provided and there is no resident manager. I have lost count of the number of times one member of staff who has worked there a long time has been rude and put the phone down on me, like yesterday when I called to ask why my pre-arranged delivery had failed to arrive. I arranged delivery for yesterday and stayed in all day to discover they had changed it to today with no notice or explanation. When I said it would be nice if just once it was appreciated why this was upsetting - the reply was "Have you finished? I've got people queueing up" and then the phone was abruptly put down on me. Does anyone from Well Head Office care? I don't think so because this has been going on for a long, long time and nothing ever improves. Time for a change of pharmacy!
Visited September 2023
Review titled WELL
Replied on 06 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team