WELL
YORK STREET HEALTH CENTRE, 144 YORK STREET, CAMBRIDGE, CAMBRIDGESHIRE, CB1 2PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 0%professionalism
Rated 1 star out of 5
by Manel BOUALLAGUI - Posted on 26 September 2024
It was awful service for the last visits. Never ready, Always making customers wait while chatting between them and not even making a sign for people to wait. But the last time it was awful, they asked me several times about my problem while I had just a prescription to collect, they’re unprofessional, slow and not respecting any confidentiality, very disappointed and changing my pharmacy.
Visited August 2024
Review titled WELL
Replied on 08 October 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team