WELL
BEACON HOUSE, LONG LANE, COALVILLE, LEICESTER, LE67 4DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 5 stars out of 5
by Mrs Sheila Rice - Posted on 26 August 2023
Ordered on System Online on Friday. Always takes 4 days to pick up as doctors don't update over the weekend. Got confirmation from Well, prescription received. 5 days later I missed a private vehicle delivering the prescription but it arrived by post Saturday. This suits me better than going to the pharmacy as it's always busy and prescription is rarely made up. Disability means I can't stand for long, so this option, pain free and efficient. Might not suit everyone if they don't order their prescriptions in advance. I'll be sticking to it though. Thanks
Visited August 2023
Review titled WELL
Replied on 08 September 2023
Hello, Thank you for sharing your positive experience with us. Glad this suited you well and you will be sticking with the service. The branch area manager has visibility of this and praise the team. Thank you once again for your feedback. Kind Regards, Well Pharmacy
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Review titled Terrible
Rated 1 star out of 5
by Christine - Posted on 23 May 2023
Joined ad cancelled on the same day very unimpressed with the wed site. Month later we have your prescription!!!cancelled again ask for confirmation non forthcoming. Tried to complain no response complained again no response. Would not use this company
Visited April 2023
Review titled WELL
Replied on 02 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Bad services
Rated 1 star out of 5
by Kimberley ramsay - Posted on 10 October 2022
I ordered my prescription on the 27/09… I ordered my prescription on the 27/09 I rang on the 6/10 to see if it was ready to be told they didn’t have my prescription by a very rude female I contacted my doctors that sent them on the 30/10 and 2/10 when I rang back another lady answered who found it and I told her which shakes I wanted as they were still not ready and told her I would collect them Thursday I went in Thursday to collect only to find out one of them was not ready and to go back to then get home and my thyroxine was missing I rang back today 10/10 and no one answered after 22 calls then someone put the phone off the hook until the business closes at 4pm disgusting service from this chemist they using agency staff that don’t know what they’re doing I advise people use a different pharmacy until things improve
Visited October 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team