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WELL

31 HARRATON TERRACE, DURHAM ROAD,BIRTLEY, BIRTLEY, DH3 2QG

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Reviews

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  1. Review titled Avoid!

    Rated 1 star out of 5

    by Anonymous - Posted on 06 October 2023

    Words can not actually express how bad this pharmacy is! The pharmacist lies about receiving a prescription and then goes in the huff and strops about when you call him out on it. All staff except one are rude and and unhelpful. You are an absolute inconvenience if you dare to enter! Staff roll their eyes at you. They say it takes 10 days for a prescription. Its usually a lot longer, try months! No other pharmacy takes a minimum of 10 days to dispense a prescription. Manager is as unhelpful as the rest of the staff! Do not waste your time. Use another pharmacy!

    Visited July 2023

    Report as unsuitable

    Review titled WELL

    Replied on 10 November 2023

    Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team

    Report as unsuitable