WELL
221 LONDON ROAD, HAZEL GROVE, STOCKPORT, SK7 4HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not recommended for vaccine booking service
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2023
As a vulnerable group patient, I booked in here for the flu booster using the NHS booking service, only to be rung on the day by the pharmacy and advised that despite advertising it they don't actually do the flu vaccine for under 65s and I should go and find another pharmacy. While I do appreciate them taking the time to call about this rather than just cancelling the appointment, the inaccurate initial advertising and very late notice already meant a wasted trip to the pharmacy that day and has left me unable to fit in the vaccine at all now ahead of the next upcoming treatment cycle. So I would definitely recommend younger vulnerable patients look elsewhere.
Visited November 2023
Review titled WELL
Replied on 27 December 2023
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled Not providing the appointment that was booked
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
I booked my Covid booster today for 12:55pm by the time I arrived to the pharmacy the person that was making my appointment decided to go to lunch and the ladies at the counter told me that would be only back at 13:30. I work full time, I am pregnant and I have a toddler 2 years old. Needed to organise all my time with work and didn’t had lunch either to be there. Is frustrating if they are not able to provide the service should be not allowed to be advised. I believe NHS should be checking these pharmacy and removed them from the list! This is playing with people lives! I don’t have time to be wasted like that. I will never go to this pharmacy again even the person at the counter didn’t do anything to sort this out! Shocking honestly!!!
Visited October 2023
Review titled WELL
Replied on 06 October 2023
Hello, Thank you for your feedback, we are very sorry to hear of your recent experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will address this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team