WELL
85-89 EAST STREET, SITTINGBOURNE, KENT, ME10 4BLContact details and opening times
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Reviews
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Review titled Flu Jab Service
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2022
The pharmacy cancelled my flu jab appointment on the day This is due to there no longer being a pharmacist available on my appointment date. I tried to contact the pharmacy team on 01795428214, however the line kept closing down I returned to the pharmacy in person and requested a new booking.A new booking date was confirmed and told that due to the pharmacy having no regular pharmacist that my new booking has the likelihood of being cancelled again. I do understand that there is no regular pharmacist to provide the flu jab but couldn’t this be shown on the confirmation e mail sent after my booking with a caveat or the website before people book? More importantly the cancellation was sent a few hours prior to my appointment time . People need time to plan and arrange to suit working arrangements
Visited October 2022
Review titled WELL
Replied on 17 March 2023
Template for historic complaints (anything over a month old) Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team