WELL
CWS SUPERSTORE, 71-79 HIGH STREET, WELLING, KENT, DA16 1TUContact details and opening times
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Reviews
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Review titled Terrible pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Have used this pharmacy on occasion and always had an issue. They have previously filled medication and under prescribed medication amounts. There was a fight to correct their mistake as they refused to take responsibility. Today I arrived for a covid booster; invited and booked by the NHS due to increased risk of serious illness. I was made to wait over an hour and half surrounded by other immunocompromised patients as the pharmacy has no waiting or patient system. It was a free for all. I was originally denied the jab because I’m under 65 and don’t look ill. Argument ensued and I was accused of faking my nhs email invite because ‘everyone can get one’. Incredibly unprofessional and attempts to get me (and others) to then pay for the jab we are entitled to via NHS began. Several women who are carers for immunocompromised people (and entitled) were forced to pay infront of me. Rather than see the next patient on the list while they were forced to pay; we all had to wait for the payment transaction and that patient to be jabbed.
Visited October 2024
Review titled WELL
Replied on 08 October 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, we are very sorry to hear of your recent experience, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team