WELL
3 CLAREMONT TERRACE, CAMDEN RD, FAIRFIELD PARK, BATH, BA1 6EHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about WELL.
Reviews
-
Review titled Hint of xenophobia
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2025
My husband was in Well Pharmacy this morning. His surname is not English. He has been asked to spell it - which he has done every time he has been asked. The surname had been spelled correctly as patient search had succeeded. When the surname was needed again, he has newly spelled it and ultimately he has been asked to write it down - as the member of staff had not bothered to do so the previous times. This has triggered general laughter among two members of staff (and the other customer present(, however it resulted in no apology or explanation about this lack of respect towards his person. He has left feeling ashamed and vulnerable, which should not be the expectation after attending a healthcare setting. As a healthcare workers ourselves, we are both highly unimpressed by this attitude and unprofessionalism which most definitely does not align with the NHS values.
Visited February 2025
Review titled WELL
Replied on 14 February 2025
Hello, Thank you for taking the time to share your review regarding one of our well pharmacy stores. We are deeply sorry to hear your experience and for any upset this has caused. This is not the kind of service we expect any of our customers to receive when visiting our pharmacies. So that our team can look into this further, please email hello@well.co.uk with details of what happened and with the pharmacy name and address the subject bar, this will be passed over to the Area operations manager who is responsible for the pharmacy you have visited and can address this with the team directly. Thank you once again for sharing your review with us, we apologise for any upset caused. Kind Regards, Well Customer Operations Team