WELL
7 HIGH STREET WEST, GLOSSOP, DERBYSHIRE, SK13 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service And Experience
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have been left without medication over the weekend due to the staff at this pharmacy not processing my request despite my doctor confirming it had been sent 3 days previously and then closing early the following day(they didn't indicate why) when I tried to go back to obtain the medication. This is an unacceptable level of effort and service and has left me without much needed medication which creates the possibility of me having to struggle through until the following week with no guarantee that they will sort this out.
Visited June 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team
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Review titled Covid booster
Rated 5 stars out of 5
by Nic - Posted on 15 November 2022
Booked the booster through NHS website. Arrived 5 minutes early and was seen almost immediately. Very friendly practitioner who explained the vaccine and potential side effects clearly - didn’t feel a thing! Would not hesitate to recommend this pharmacy.
Visited November 2022
Review titled WELL
Replied on 17 March 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team