WELL
7 HIGH STREET WEST, GLOSSOP, DERBYSHIRE, SK13 8ALContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Service And Experience
Rated 1 star out of 5
by Anonymous - Posted on 02 June 2023
I have been left without medication over the weekend due to the staff at this pharmacy not processing my request despite my doctor confirming it had been sent 3 days previously and then closing early the following day(they didn't indicate why) when I tried to go back to obtain the medication. This is an unacceptable level of effort and service and has left me without much needed medication which creates the possibility of me having to struggle through until the following week with no guarantee that they will sort this out.
Visited June 2023
Review titled WELL
Replied on 08 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team