WELL
14 MAIDENHEAD STREET, HERTFORD, SG14 1DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Natalie F - Posted on 17 May 2024
Sadly since they took away the lovely lady manager and constantly sending different locums the service has declined rapidly. I’ve had same prescription for years yet over and again they forget to order, or order items I haven’t requested, miss items off and often miss my monthly order out completely. I’m in the text service to let me know meds have arrived but they don’t use it and don’t tell me there’s no driver to deliver so I just get left. Been trying to get my March meds since first week in April it’s now mid May. All blame each other or blame gp but I can see they haven’t ordered my items on system online. Very disorganised. I’m now going to change chemists .
Visited May 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team