WELL
13 WARREN WAY, WOODINGDEAN, BRIGHTON, EAST SUSSEX, BN2 6PHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about WELL.
Reviews
-
Review titled No longer trust them.
Rated 1 star out of 5
by Keith Collyer - Posted on 28 April 2024
Service slow & terrible of late. Last 2 visits they didn't verify my address before handing over my repeat prescriptions. Issued medication that I, and my GP, hadn't requested. Took over 3 weeks to issue a repeat prescription request (resulting in me not having that medication for 2.5 weeks!). They no longer call/text to advise prescriptions are ready for collection. Service is slow, staff more often interested in chatting to each other than serving customers and rather blunt when they do serve. Have lost faith in this pharmacy and switched to Cowley Drive.
Visited April 2024
Review titled WELL
Replied on 23 July 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
-
Review titled Lack of contact by telephone
Rated 5 stars out of 5
by Betty Howell - Posted on 06 June 2023
I am trying to get advice from the Chemist regarding my medication and am not having any luck.I am not able to attend the premises because I am extremely disabled.
Visited June 2023
Review titled WELL
Replied on 09 June 2023
Hello, Thank you for your feedback; please accept my apologies that your experience has fallen below the high standards you should be able to expect when you visit a Well pharmacy. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they can address your experience with the pharmacy team. Please accept my apologies again and thank you for taking the time to share your concerns. If you wish to discuss this further, please contact us by emailing hello@well.co.uk. Kind regards, Well Customer Operations Team