West Road Pharmacy
140 West Road, Newcastle Upon Tyne, NE4 9QBContact details and opening times
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Review titled Shocking
Rated 1 star out of 5
by Louise - Posted on 31 May 2024
Was sent here by 111 emergency prescription service. I’d totally run out of my medication and was waiting for my prescription delivery which had been held up but already dispensed so I couldn’t collect my full prescription elsewhere. After waiting for ages at the pharmacy (which isn’t surprising, they’re always packed and very slow) I got to the front of the queue and was called forward. I explained the situation, showed them the 111 referral message and after being spoken down to and asked the same questions multiple times, the lady begrudgingly stormed off to “check if 111 had sent the referral” (they had, and I had the confirmation message from them to prove it). When she returned, she said my prescription had been dispensed already. I said I know that, that’s why I was there to get an emergency prescription as my delivery had been held up by Royal Mail and I had no medication. She told me I needed to go to my GP (I did go after this encounter and was told to put in a 111 emergency prescription request… go figure) or I needed to contact the pharmacy that had dispensed my medication and get them to release the prescription (which they couldn’t do because it’s already been dispensed so there is no prescription to fill). She then refuses to give me an emergency supply and proceeds to give me a telling off right there at the counter in front of the whole queue waiting to be seen, and the group of people who had been seen but were waiting for their items. It was mortifying and honestly I was shocked and didn’t know what to do so I just agreed with her to get her to stop, then left. I went to see my GP which is just down the road from the pharmacy, and my GP was shocked and told me to go through 111 again and select a different pharmacy. I did this and chose the pharmacy next door to the GP surgery, and they gave me the emergency supply without any problems and were so kind to me, so I don’t understand what the issue was with this pharmacy! My advice to anyone wanting to use a pharmacy on the west road is: use the other one!
Visited May 2024
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