WHITE CLIFFS PHARMACY
141 FOLKESTONE ROAD, DOVER, KENT, CT17 9SGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled 28 Calls later
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2025
I was advised by my GP to call the pharmacist to check if my prescription had arrived. After 28 attempts with no answer, I decided to drive to the pharmacy. Upon arrival, there were no customers waiting, and only two staff members present. I asked if there was an issue with their phone, to which they snubbed, “No, why?” I explained that I had called 28 times and showed them my call log, yet they didn’t seem concerned. It took 40 minutes for them to prepare my prescription, which should have only taken a few minutes had they taken one of the 28 calls from me. During that time, I observed the acting pharmacist applying lip balm, checking her phone, and folding cardboard for recycling, all while the phone rang incessantly in the background. To make matters worse, the ringer was set to the lowest volume possible. This is substandard service and frankly appalling.
Visited January 2025
WHITE CLIFFS PHARMACY has not yet replied.
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Review titled Excellent.
Rated 5 stars out of 5
by John Linge - Posted on 14 October 2024
Very hardworking staff always helpful and polite. Having to take nine tablets of different varieties each day I am a frequent user, and have nothing but praise. On one occasion several months ago I had a query with one prescription. Living only a few doors away I was astonished to answer the front door several minutes later to be greeted my the pharmacist with the correct tablets.
Visited August 2024
WHITE CLIFFS PHARMACY has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Rob - Posted on 13 November 2023
I needed an emergency prescription fulfilment. Done straight away when I arrived and as a New patient. And open 6 days a week mainly until 9pm (8pm Saturdays) Clearly patient focussed. Well done.
Visited November 2023
WHITE CLIFFS PHARMACY has not yet replied.