Whitegate Pharmacy
WHITEGATE HEALTH CENTRE, 150-158 WHITEGATE DRIVE, BLACKPOOL, LANCASHIRE, FY3 9ESContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Whitegate Pharmacy.
Reviews
-
Review titled Poor communication skills
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
I waited 25min for my prescription, I was the only person in the chemist initially. I ordered 7 days previously. At no point were they able to say we have had a problem can you take a seat or come back later. No sorry shouting across the room did you get this or that. I did eventually get my script which was correct I asked what was the delay, no problem. I pointed out that they had only just made up the script which was ordered 7 days ago. System down. No apology no sorry nothing. 4 members of staff worked there not one person , yet if I was an addict coming for my methadone they get served first no matter what que is, and have a hello and goodbye. If I treated my clients like this, working in NHS I am sure I would be counselled by my boss.
Visited August 2024
Whitegate Pharmacy has not yet replied.
-
Review titled Great chemist
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2024
Only chemist in Blackpool that had my medication in stock, decided to stay, staff are lovely Keep up the fantastic work you all do
Visited June 2024
Whitegate Pharmacy has not yet replied.
-
Review titled Not Ccontactable
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
They do not answer the phone and there are no contact details on the website. I have tried to get a prescription delivered but despite staying in all day I was amazed to get a text saying they had tried to deliver it but I was not in. The text has a link to rebook but when used said there was no link to the sever. I have tried ringing at lease 10 times and it just rings out. How am I supposed to get my prescription
Visited December 2023
Review titled Whitegate Pharmacy
Replied on 20 December 2023
Dear Anonymous Thank you for your review, I was sorry to hear you have had issues with your delivery and contacting the team. I am aware the team have had severe IT issues over the past few days, these are now resolved but I have checked both our website and the NHS website entry for the pharmacy and both do have the telephone number available. https://thehubpharmacy.com/whitegate-health-centre-pharmacy It may be worth a double check that you have contacted the right pharmacy, and that the text you have received is a genuine text from another pharmacy and not a scam as the pharmacy do not send texts for missed deliveries with links to rebook. If you would like to contact us to discuss further please email contact@thehubpharmacy.com and this email will go direct to our Operations Manager. Liane, Pharmacy Superintendent
-
Review titled Awful staff attitudes
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2023
Visited the pharmacy twice over the weekend to get antibiotics for my baby. Both times they didn’t have any in stock, which is completely not their fault. However, the attitude and communication from the staff is extremely poor. Unwilling to give you any advice of other pharmacies, or how to help baby in the meantime, and are quite rude and abrupt. Definitely got the feeling they just wanted you out rather than wanting to help- not really demonstrating ideal values for an NHS service.
Visited May 2023
Review titled Whitegate Pharmacy
Replied on 30 May 2023
Dear Patient Thank you for taking the time to share your feedback, I'm sorry the team were unable to dispense the prescription for your baby over the weekend. I'm sorry that they didn't show you the NHS website (www.nhs.uk) and how you can use that site to locate pharmacies that are open to support your health needs over the weekend. I will share your feedback with the manager, so that she can ensure all the team are aware and are confident to share this support in the future. Please feel able to get in touch via contact@thehubpharmacy.com Liane, Pharmacy Superintendent
-
Review titled Christmas Medication Order
Rated 3 stars out of 5
by DEREK PAUL BOLAN - Posted on 21 December 2022
With the festive season approaching I got my prescription order in on 15th Dec and today (21st), I rang to ask when it would be delivered. The conversation went as follows : pharmacy "You always get it delivered" myself "Yes but when will it arrive" pharmacy "You haven't had it yet ?" myself "No that's why I'm ringing" pharmacy "It's been done" myself "Ok then when will it be delivered" pharmacy "I'm not sure where it is but we have done it" myself "So it's been done but misplaced ?" pharmacy "Something like that ye, is tomorrow ok" myself "Hopefully it will be found for then, but yes that's fine" This pharmacy used to be spot on 100% of the time and I do appreciate that staff change and to keep a constant 100% is an impossible achievable goal, but at least keep aiming for above 50%. Sometimes they deliver within a few days other times your chasing up your prescriptions or walking down to see where they are, nothing is consistent with this pharmacy since the pandemic and I personally am getting tired of keep typing varying reviews for the place
Visited December 2022
Review titled Whitegate Pharmacy
Replied on 23 December 2022
Dear Mr Bolan Thank you for your feedback, I'm really sorry your prescription did not get delivered to you on the day you expected. I wanted to add my apologies to the teams, as I know they have been in touch to apologise and have ensured your prescription was delivered yesterday. If you have any further queries please feel able to contact us via contact@thehubpharmacy.com. Apologies again, Liane Hannah, Superintendent Pharmacist.