Willington Pharmacy
Kingfisher Lane, Willington, Derby, Derbyshire, DE65 6QTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A pillar of the community
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
A brilliant pharmacy and a brilliant team, who always go over and above to serve their customers. I know most of them by name, they even have dropped in my prescription when i've been unable to collect. Nothing is too much trouble and through the new scheme my son even got antibiotics for his ear infection on the same day. So lucky to have this in the village.
Visited September 2024
Willington Pharmacy has not yet replied.
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Review titled More problems....
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2024
Nearly every time we collect our prescriptions there seems to be issues. Missing tables, not ready, having to wait while everything is redone. Of course you find items missing when your back at home so you've got to go back down.........Its really a poor show. Do better.
Visited March 2024
Willington Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by E Malvenan - Posted on 20 February 2024
Went to the pharmacy twice in one week with both my daughters having suspected ear infections, pharmacist was a great help prescribe antibiotics, very polite and super quick service. I would definitely recommend to friends/ family.
Visited February 2024
Willington Pharmacy has not yet replied.
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Review titled Excellent pharmacy and service
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
I use the pharmacy regularly and have found them to be helpful and professional. The only downside is that it no longer opens on a Saturday. For the people who talk about lack of stock on shelves I would advise a revisit as this is now improved. This has always been a busy pharmacy and I see no major difference from the previous managers/ owners. Keep up the good work Willington Pharmacy. Thankyou to all the staff.
Visited October 2023
Willington Pharmacy has not yet replied.
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Review titled Always friendly helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
All of the staff here are amazing. I am always greeted with a smile and great customer service. Everybody tries their very best to help. Thank you so much, I am very grateful.
Visited September 2023
Willington Pharmacy has not yet replied.
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 06 September 2023
Recently moved to this pharmacy from another local one where my experience was repeatedly very poor. Here, everyone has been absolutely lovely and gone above and beyond every time to help. Greeted with a smile every. My elderly grandparents have also recently moved here upon my recommendation and they've had an equally amazing experience.
Visited September 2023
Willington Pharmacy has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
It is dirty inside. Continual poor stock and very poor customer service and no policies for anything! Will never use again.
Visited June 2023
Willington Pharmacy has not yet replied.
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Review titled Very Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
In the past this pharmacy was a credit to the profession total control over all aspects of the practise, very rarely any issues.The company that now runs the business cannot provide any confidence to the patients of the attached surgery, which has no operational control or influence on the performance of said pharmacy.Poor stock availability and frequent out of stock excuses"we are only a small company and rely on our wholesalers is the usual excuse for non availability of items.The staff are constantly fire fighting a barrage of complaints from frustrated patients no apparent management presence to support them and initiate a plan to make the situation better for all concerned.There are plenty of better run organisations out there I will never support this pharmacy whilst in the hands of a company totally devoid customer care only profit.
Visited June 2023
Willington Pharmacy has not yet replied.
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Review titled Helpful staff and pharmacist
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I called into the pharmacy for some advice for an ongoing condition. The staff and pharmacist were extremely helpful. There was a little wait to be seen but it is a busy pharmacy and I was happy to wait.
Visited May 2023
Willington Pharmacy has not yet replied.
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Despite having plenty of staff on site. The pharmacy is disorganised. Rarely are prescriptions made up meaning a lengthy wait. I have often been left waiting at the counter to be served and given misleading information about when a prescription is going to be ready. It is often difficult to get through by telephone
Visited April 2023
Willington Pharmacy has not yet replied.