Patient advice and liaison services (PALS) Airedale General Hospital
Contact us
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Phone
01535 294019
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
Information on our Patient advice feedback and help centre can be found at https://www.airedaletrust.nhs.uk/patient-advice-and-help-centre/need-help-or-advice-from-our-patient-experience-team/
You might want to contact us if you want more information or advice about your care you wish to pay a compliment or give general views about your care or you may wish to make us aware of your concerns or make a complaint.
There are a number of ways the Patient Advice and Complaints Service can help you. For example we can:
• Support you to get answers in relation to your care and treatment
• Help you resolve concerns or problems using our services
• Advise you on how to get more involved with your own healthcare
We can also provide information on:
• Our hospital services
• The NHS complaints procedure including how to get independent help via local advocacy services if you want to make a complaint
• Support groups and services outside the NHS
The Patient Advice & Complaints Service also helps improve our hospital by listening to your concerns and suggestions. Please help us to improve our patient experience and services for the future.
Trust
This information was supplied by NHS website on 9 December 2024.