Patient advice and liaison services (PALS) Barnes Hospital
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
We are keen to hear your views good or bad. There are a number of ways that you can do this.
You can call our dedicated patient experience team and talk to someone about the service you or the person you care for has received. Call on 020 3513 6150
Or you can use one of our Real Time Feedback (RTF) kiosks. These are available in all wards and Home Treatment Teams and give you an oportunity to give us immediate feedback. An online version (https://feedback.swlstg-tr.nhs.uk) is also available and available to service users via an icon on ward computers as well as from home.
If you have concerns or wish to complain about your treatment or treatment of a relative.
If you have concerns or wish to complain about your treatment or treatment of a relative then in the first instance please raise your concerns with a member of staff. It may be that they can resolve any issues or concerns you have directly. If we are unable to resolve your concerns you can use the formal complaint process.
Trust
South West London and St George's Mental Health NHS Trust
This information was supplied by NHS website on 7 March 2025.