Patient advice and liaison services (PALS) Bristol Royal Infirmary
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About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
We are able to assist with problems and can liaise with staff on your behalf. We can provide:
• non-clinical information and advice
• a contact point for patients who wish to make suggestions about how services can be improved
• support for patients and their relatives/carers including signposting to other appropriate services and/or organisations
• management of complaints
We welcome any comments suggestions or compliments you may have and would like you to tell us what you think of our Trust's services and what we can do to improve our services. Find out how you can get in touch here: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/
Trust
University Hospitals Bristol and Weston NHS Foundation Trust
This information was supplied by NHS website on 25 June 2024.