Patient advice and liaison services (PALS) Broomfield Hospital
Contact us
About PALS
The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
Information
If there is a problem the best way to get it resolved is usually to tell someone there and then.
On a ward talk to the sister or charge nurse on duty.
In a clinic/department talk to the receptionist or a member of staff.
If you want to talk to a senior manager or to someone who has not been directly involved in your care and treatment we can usually arrange this straight away during office hours. You can also ask to speak to a member of the PALS department.
To find our contact details please visit https://www.mse.nhs.uk/pals
Trust
Essex Partnership University NHS Foundation Trust
This information was supplied by NHS website on 15 November 2024.