Carer centres and services Derbyshire Adult Social Services Telecare
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About
Telecare is a new service designed to enable older people and others to remain living independently with dignity in their own homes for as long as possible.
It does this by helping to manage some of the risks associated with independent living. Alerts are automatically generated when there is a problem. An appropriate response ensures that a minor problem is prevented from turning into a crisis.
Telecare can help if you are worried about:
• Feeling safe at home
• The consequences of falling
• Becoming forgetful
The telecare service provides peace of mind for users and their carers and is able to provide assistance whenever required 24 hours a day.
The telecare service consists of four main parts:
• sensors that generate an alert when there is problem
• a lifeline that receives the alert and automatically dials for help
• a response centre that receives the call
• an appropriate response to help assist with the problem
There are a range of difference telecare sensors to meet different needs for example to alert when you have fallen or when smoke or gas is detected. More details will be given by your provider.
Opening times
Enquiries: 9am - 5pm Monday - Friday.
Telecare Service: 24/7.
Catchment area
Derbyshire County Council
Target group
General public, Carers, Older People.
Referral method
Self Referral or via your Care Manager or Social Worker.
This information was supplied by Serco Global Services on 1 April 2025.