Carer centres and services Hear for Norfolk (the operating name of Norfolk Deaf Association)
Contact us
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Address
14 Meridian Way
Meridian Business Park
Norwich
Norfolk
NR7 0TA
About
Hear for Norfolk (the operating name of Norfolk Deaf Association) is dedicated to improving the emotional wellbeing, communication, and the overall quality of life of people with hearing loss and related conditions. This is achieved through the provision of the following services:?
· Hearing Support Service offers assistance to users of NHS hearing aids by providing routine maintenance of NHS issued hearing aids, advising on their use, communication methods and assistive listening devices. The service is delivered via home visits, community-based and mobile clinics, visits to care homes and sheltered accommodations, as well as over the telephone and by sending out hearing aids supplies by post. As part of this service, service users can access the Ear Otoscopy clinic, which is aimed at screening individuals for the presence of ear wax.
· Aural Care Service offers ear wax removal treatment using the Microsuction technique, performed by fully trained, registered and experienced Nurses. This method is generally accepted to be the safest and most effective method of ear wax removal. The service is delivered though community-based clinics, mobile ear care clinic, and domiciliary & care homes visits for patients that are housebound.
· The Cuppa Care Project offers emotional, wellbeing and practical support, information and advice to all members of the community who might experience loneliness or isolation or who might require specialist support or advice.? This mobile outreach service is led by Hear for Norfolk and delivered by a partnership of local specialist organisations, including Vision Norfolk, Hear for Norfolk, Age UK Norwich, Norfolk & Waveney Mind, the Wellbeing Service, Norfolk CAB, Age UK Norfolk and Norfolk LGBT+ Project.?
· Adult Audiology Service (currently being mobilised, going live in September 2022) will offer NHS funded hearing testing and hearing aids fitting service to people age 50+ with age related hearing loss.? This accessible service is provided by trained, registered and experienced Audiologists and delivered from our community-based and mobile clinics, and domiciliary and care home visits for patients that are housebound.?
· Hearing Loss Awareness Training is available to both organisations and individuals and aims to increase the understanding of challenges faced by people with all degrees of hearing loss in the workplace, education and in social settings.
Opening times
Please contact for more details
Access
Full Wheelchair access. Accessible toilets.
Catchment area
Norfolk
Target group
People who are deaf, deafblind or hard of hearing.
Referral method
To use the Aural Care Service you will need to be referred by a health professional or you will need to refer yourself. This means you must see your doctor or nurse and they will send your details to Hear for Norfolk via the eRs system OR you will need to contact the service yourself and give them your details. The service will then contact you to make an appointment or explain what will happen next.To be eligible for an NHS referral you must be registered with a medical practice within the West or Central Locality of Norfolk & Waveney CCG. If you are registered with a medical practice in the Great Yarmouth & Waveney Locality of the Norfolk and Waveney CCG your GP will not be able to make the referral to this service, however you can self-refer directly by contacting the charity on 01603 404440 or via email. There is a charge of £50 for the procedure for self-referrals.
This information was supplied by Serco Global Services on 21 February 2025.